A hypothetical case; the fix applies to real links.
What went wrong
A friend sent Alex a short Taobao share link. The converter answered "Unsupported", because GTBuy links are built from the marketplace and item number and this link showed neither.
How Alex fixed it
- Opened the short link in a browser.
- Waited for the full product page to load.
- Copied the address from the address bar, which now contained the id parameter.
- Pasted only that address into the converter.
The GTBuy link opened the right item.
Other cases Alex could meet
- A shop or search page instead of one product: these do not convert.
- Extra message text pasted with the link: remove it.
- A removed listing: GTBuy cannot buy it; Alex would try Alternatives on our product page or best finds.
What the converter looks for
Weidian itemID, the Taobao or Tmall id, or the 1688 /offer/number.html part.
If GTBuy shows an empty page
Alex would refresh, then send the original marketplace URL to GTBuy support.
